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Terms, returns and conditions of usageYour use of this website is subject to the following terms and conditions and usage of the website constitutes acceptance of these terms.Shipping Subject to availability of stock and credit clearance, all goods will be shipped within one day of the order being placed. Courier delivers orders over 2kg and Cleansing Packages, with a signature required on delivery. Next day delivery service (usually deoending on courier service). All other orders are shipped by 1st Class Royal Mail (a courier service is available at an extra £ 5.00 charge in England, Wales and parts of Scotland) . Shipping is free of delivery charge in England only and parts of Scotland only. Overseas orders will be shipped by Parcel Force and require a signature on delivery. Delivery time and charges vary by location. Overseas is defined as any area which is not part of the English Island and so overseas includes isle of Wight, Isle of Man, Northern Eireland etc.. For any clarification please contact us. Postal Returns A charge of £5.00 is applicable where an item is sent and delivery is not possible due to the shipping address being vacant. This is due to a charge levied by Royal Mail and not for any handling charge on our behalf. Returns Policy If you are unhappy with any goods received, you may return them to us within 10 days of receipt, for an exchange or full refund. Do not accept and sign any damaged package. Please contact us to inform us of the situation and to request a replacement order. Please allow up to 10 days for your parcel to be returned to us. As soon as we receive it, we will process your request for replacement items or a refund. We will notify you as soon as your request has been processed. Intestinal Bulking Agents can be exchanged for Special Formula Bulking Agents and vice-versa within 6 months of receipt. Please include a cheque of £ 2.95 payable to Wealden Natural Health for postage and packaging. You will not normally receive a refund on postage and packaging charges unless Wealden Natural Health is at fault i.e. we sent you the wrong products. For your protection, we recommend that you use a recorded delivery service to return goods to us. This returns policy does not affect your statutory rights. Return address for products: ShopforDirect PO Box 675 East Grinstead West Sussex RH19 4WS Wealden Natural Health and its responsibilities We endevour to present to you the most up to date information and prices at any time and once payment is received your purchase will be despatched immediately. If you are dissatified at anytime with any aspect of your purchase, please contact us at moreinfo@wealdennaturalhealth.com Minimum Order The minimum order is £ 10. Prices stated in the Product List are correct as of April 2005 but may increase or decrease over time - for accurate prices please call 0845 094 9784 Use of Materials on this site Please feel free to browse the site. Without our prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, re-post or otherwise use the content of this website, except that you may download one copy of the material in temporary storage on one computer for your personal use, non-commercial home viewing only, provided you do not delete or change any copyright, trademark, or other proprietary notices. Except as expressly provided above, nothing contained herein shall be construed as conferring any licence or right under any copyright or other intellectual property right. If you are an owner of intellectual property that believes their intellectual property has been improperly posted or distributed via this website, please notify Bestcare Products Limited immediately. DISCLAIMER The material in this website could include technical inaccuracies or other errors. The information and opinions provided are for general information only, and should not be taken as advice to you. It is always best to seek professional medical attention on an individual basis for your particular circumstances. Always seek professional medical opinion where needed and where symtoms are persistent and chronic. Your use and browsing of the website is at your risk. Neither Bestcare Products Limited, Wealden Natural Health nor any other party involved in creating, producing or delivering the website shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the website. Bestcare Products Limited, Wealden Natural Health does not warrant that the functional aspects of the website will be uninterrupted or error free or that this website or the server that makes it available are free of viruses or other harmful components. Without limiting the foregoing, everything on the website is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Bestcare Products Limited reserves the right to make changes to this website at any time without notice.. We have not reviewed all of the sites linked to this website and are not responsible for the contents of any off-site pages or any other sites linked to this website. The inclusion of any link to such sites does not imply endorsement by Bestcare Products Limited, Wealden Natural Health of the sites. Your linking to any other off-site pages or other sites is at your own risk. You should assume that everything you see or read on this website is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions. Bestcare Products Limited, Wealden Natural Health neither warrants nor represents that your use of materials displayed on the website will not infringe rights of third parties not owned by or affiliated with Bestcare Products Limited. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this website without the written permission of Bestcare Products Limited, Wealden Natural Health or such third party that may own the Trademark displayed on the website. DUTIES AND LOCAL TAXES If local taxes and/or local duties are due, you will receive a separate invoice from the carrier. Purchasers are responsible for any duties and/or taxes levied at the point of entry of the destination country. PRIVACY At Wealden Natural Health we are 100 percent committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that - note that we do not hold your credit card information and card payments done via the web site are processed by an official banking body. And because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any party. What information do we collect? How do we use your information? When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. Cookies are small pieces of information that are stored by your browser on your computer hard drive. Our cookies do not contain any personally identifying information, but they do enable us to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them. We are committed to protecting your privacy. We use the information we collect on the site to make shopping with us possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to. By using our Web site, you consent to the collection and use of this information by Wealden Natural Health. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. We welcome your questions and comments about privacy. Please send e-mails to moreinfo@wealdennaturalhealth.com. |
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Trouble free returns: instructions here | Usage: terms here |
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